Returns & Exchanges
Returns and exchanges are processed after the returned goods have been received and checked. Please include clear instructions with your return so we can process it correctly.
1. Returns & Exchanges Policy
- Eligible change-of-mind returns must be sent within 3 weeks of the order date.
- Returned apparel must be unworn, unwashed and in original condition, with its original packaging where applicable.
- Please include the packing slip received with your parcel.
- Clearly indicate the reason for the return and include your contact details.
- Send the returned items to the address shown on your packing slip.
- Refunds are generally credited to the original payment method where possible. Original delivery costs are not generally refunded for eligible change-of-mind returns.
- A $15.00 restocking fee may apply to eligible change-of-mind returns or exchanges, where permitted by law and disclosed as part of the applicable return conditions.
- Where agreed, a credit may instead be held against your account for future purchases.
Faulty, damaged, incorrect or otherwise non-conforming goods will be handled in accordance with applicable consumer law. Change-of-mind conditions and restocking fees do not override your statutory rights.
2. Exchanging Products
If you would like to exchange a size, colour or style, please follow the return instructions and clearly specify what you would like in exchange.
- Include your preferred replacement size, colour or style.
- Where possible, include an alternative option in case the requested item is out of stock.
- Additional delivery charges may apply when sending replacement items within Australia.
- Exchanges are processed after the returned goods have been received and checked.
- Include your name, return address, phone number, packing slip and clear exchange instructions.
Replacement items are subject to availability at the time the exchange is processed.
3. How to Return an Item
For an eligible change-of-mind return, make sure the item is sent within 3 weeks of the order date.
Make sure the apparel is unworn, unwashed and in original condition, unless the item is faulty or another consumer remedy applies.
Include your packing slip, reason for return, contact details and any exchange instructions.
Send the returned item or items to the address shown on the packing slip. Keep your postage receipt and tracking details.
4. Faulty Goods, Damaged Items or Short Delivery
If an item is faulty, damaged, incorrect or missing from your order, please contact us within 7 days of receiving your goods where possible.
When contacting us, please provide:
- Your order number and contact details.
- The product name and quantity affected.
- A clear description of the issue.
- Photos of the product, packaging or damage where relevant.
We will review the issue and work with you to resolve it as quickly as possible. Depending on the circumstances and applicable consumer law, the appropriate remedy may include a repair, replacement, refund or another suitable resolution.
The 7-day reporting period is a request to help us investigate and resolve problems promptly. It does not limit any rights or remedies available under Australian Consumer Law.
5. Decorated, Printed or Embroidered Items
Do not send decorated, printed, embroidered or otherwise customised items back without contacting us first and receiving instructions.
Customised products are generally not eligible for change-of-mind returns due to incorrect size selection or customer-supplied artwork errors, subject to your rights under Australian Consumer Law.
If a customised item is faulty or does not meet the agreed specifications, please contact us so we can assess the issue and advise on the appropriate next steps.
6. Refund Processing
Refunds and exchanges are processed after returned goods have been received and inspected. Processing times may vary depending on the return, payment provider and any investigation required.
Approved refunds are generally issued to the original payment method where possible. Your bank or payment provider may require additional time to display the refunded amount.
Any applicable deductions, including eligible restocking or delivery charges, will be applied only where permitted by law and under the applicable return conditions.
7. Contact Us
If you have questions about a return, exchange, faulty item or missing product, please contact WholesaleBlankTshirts.com.au through the contact details provided on our website.
Please include your order number so we can assist you as efficiently as possible.